This Policy applies to purchases of digital access to Glute Academy from Ksenija Rotare, operating under the Xenifit brand.
1. Requests within 24 hours
A refund request may be submitted within 24 hours of purchase by contacting xenifit.info@gmail.com.
Submitting a request within 24 hours does not create an automatic guarantee of a refund.
The extent to which the digital product has already been used may be considered when reviewing the request.
2. Substantial use
When reviewing a request, we may consider how extensively the user has already used the access.
Substantial use may include completing workouts, actively using the program and tracking features, systematically accessing a substantial portion of Academy materials, or comparable use of the digital product.
Creating an account or briefly reviewing the platform does not necessarily constitute substantial use.
3. After 24 hours
After 24 hours, payments for delivered digital access are generally non-refundable, except where a refund is required by applicable law or where Xenifit is unable to provide the purchased access for reasons attributable to Xenifit.
4. Circumstances that generally do not qualify for a refund
The following circumstances do not by themselves create a right to a refund:
- a change of plans;
- lack of time;
- stopping training;
- illness, injury or other personal circumstances arising after purchase;
- the user's financial circumstances;
- failure to use the purchased access;
- expecting different or faster results;
- deciding that the user no longer wishes to use the program.
Users are responsible for assessing their circumstances before purchase.
5. Payment errors
If there is a verified duplicate charge or another clear payment error, contact xenifit.info@gmail.com. After verification, an incorrect charge will be corrected or refunded where applicable.
6. Failure to provide access
If payment was successfully completed but access was not provided because of a technical issue attributable to Xenifit, a reasonable attempt will first be made to restore access. If the purchased product cannot be provided, a refund may be issued.
7. Violation of the Terms of Use
Where an account is blocked or access is terminated because of a confirmed material violation of the Terms of Use, including account sharing or unauthorized distribution of materials, a refund for the remaining period is generally not provided.
8. How to request a refund
Email xenifit.info@gmail.com from the email address used for the purchase or account and provide enough information to identify the payment.
Order information or verification of the purchaser's identity may be required.
Approved refunds are generally returned through the original payment method or payment provider. The time for funds to appear depends on the payment provider, bank or other participating payment service.
9. Mandatory consumer rights
This Policy describes Xenifit's voluntary refund terms and does not exclude consumer rights that cannot legally be waived under applicable law.